Accessibility work often feels chaotic. Every new project seems to start from scratch. Every person who flags a barrier is treated like a unique puzzle to solve. The result is slow, expensive, exhausting – and it still results in solutions that fail people.
In my day to day I notice more and more that it doesn’t have to be this way.
Beneath the surface noise, there are constants – Patterns that repeat, needs that are knowable in advance and systems that can learn.
This Certainty Principles series names these constants and gives you a framework to act on them. It’s for anyone who’s tired of reinventing the wheel every time inclusion comes up – and for anyone who wants to move their organisation from reactive firefighting to quiet, dependable competence.
Here’s the journey we’re going on:
- Universal inclusion truths – These are the non-negotiables. The ground rules that every project should accept before it begins.
- Why accessibility needs are predictable – Demolishing the myth that accessibility is an infinite sea of unique, expensive requests. When you understand the mismatch, you can anticipate the solution.
- Certainty is part of inclusion – Knowing what to expect is an accessibility feature. How providing clear, reliable information removes a layer of labour that disabled people carry every day.
- Data, visibility and invisible exclusion – What gets measured gets managed, but bad data erases disabled experience. How to see what’s really happening beneath your “no complaints” data.
- Moving from individual adjustment to organisational memory – The destination. How to capture what you learn from one person’s need so the next person never has to ask.
People shouldn’t need to be sacrifice their health or safety to participate. No-one should need to be a persistent self-advocate to get basic, predictable adjustments. These pages are an attempt to build the world where that’s true – drawing on my lived experience of what happens when it isn’t.
Explore this section
Please note: This site is still under construction. Working full time with a painful disability leaves little time for passion projects, so please bear with me as I build the architecture at a sustainable pace.